Who we are
Explera DMC Limited is a Hong Kong-registered destination management company and the contracting entity for Explera DMC New Zealand (IATA TIDS-registered 96215733; ASTA member 900408341), with registered group entities in Thailand and India. For any question about your information, contact b2b@expleradmc.com or WhatsApp +66 93 656 8090.
Information we collect
- Information you give us — when you submit an enquiry or a contracting proposal, we collect your name, company, email, phone number and the trip or partnership details you choose to provide.
- Booking and payment information — to prepare quotations, operate programs and settle invoices, we process the booking details and payment references exchanged between us and your agency.
- Information collected automatically — like most websites, our hosting and analytics tools record technical data such as IP address, browser and device type, pages viewed and referring source. See our Cookie Policy.
How we use your information
We use it to respond to enquiries and prepare quotations; to provide, operate and invoice our services; to communicate with you about bookings and programs; to send trade updates where you have opted in; to maintain security and prevent misuse; to keep accounting records; and to comply with our legal obligations.
Legal bases
Depending on the context, we rely on: performance of a contract (or steps to enter into one); our legitimate interests in operating and promoting a business-to-business service; your consent (for example, marketing emails and non-essential cookies); and compliance with legal and accounting obligations.
Cookies and analytics
We use cookies and similar technologies — including Google Analytics 4 and Vercel analytics — to understand how the site is used. Full detail, and how to control them, is in our Cookie Policy.
How we share information
We do not sell your personal information. We share it only with: service providers that process data on our behalf (such as website hosting and analytics); banks and payment providers, to settle invoices; our professional advisers; other Explera group entities involved in delivering your program; and authorities where required by law.
International transfers
Explera operates internationally, so your information may be processed in Hong Kong, New Zealand, Thailand, India and other countries where we or our providers operate. Where required, we put appropriate safeguards in place for those transfers.
How long we keep it
We keep personal information only for as long as necessary for the purposes above — including to meet accounting, tax and legal requirements — after which it is deleted or anonymised.
Your rights
Subject to applicable law, you may ask us to access, correct or delete your information, object to or restrict certain processing, request portability, or withdraw a consent you have given. To exercise a right, email b2b@expleradmc.com; we may need to verify your identity first.
Security
We apply reasonable technical and organisational measures to protect information, although no method of transmission or storage over the internet is completely secure.
Third-party links
Our site links to third-party services, such as our B2B portal and partner sites. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy from time to time; the “last updated” date above shows the current version.
Contact us
Questions about this policy or your data: b2b@expleradmc.com, or Explera DMC Limited, Hong Kong.
This document is published in several languages for convenience. If there is any conflict between versions, the English version prevails.